Frequently Asked Questions (FAQs)

Participants pre-purchase tickets for a course. Once the minimum number of tickets is reached, the course is scheduled and added to the public calendar.

If a course does not reach the minimum number of tickets within the expected timeframe, UAI will communicate next steps with ticket holders, including updated scheduling options or alternatives.

Early bird pricing applies to pre-purchased tickets before a course is scheduled. Once scheduled, pricing increases to the regular rate.

CEUs and professional credits are available only for Utility Analytics 101, 201, and 202.

Yes. Private Group Training and Custom Private Group Training can be delivered onsite at your facility for groups of 20 or more participants. Onsite pricing varies by course and group size and is confirmed through a proposal.

Virtual Classroom Training allows individuals and teams to join live courses with peers from other utilities. Private Group Training delivers the same course exclusively to your organization, creating a shared learning experience for your team.

Custom Private Group Training offers one-day courses tailored to your organization’s goals and challenges. Private Group Training delivers standard UAI courses without customization.

On-Demand training for all one-day courses is planned and coming soon. This option will provide flexible, self-paced learning with the same high-quality content, offered at a lower price point due to the absence of live instruction.

UAI member organizations receive discounted pricing across training offerings. Member and non-member pricing is clearly listed on course pages and reflected in published pricing ranges.

UAI offers multiple training and coaching options based on your goals, team size, and timeline. If you are unsure which option is the best fit, UAI can help you evaluate options and recommend an approach.

Contact UAI to discuss your goals and request a proposal.

Timing depends on availability and demand. Virtual Classroom courses are scheduled once the minimum number of tickets is reached.

UAI Training is designed for analytics professionals, leaders, and teams working in utility organizations.

After completing the course, UAI will share your complete status with our training partner, The University of Oklahoma, and they will create and ship you a hard copy of your certificate, which notes your CEUs. The hard copy of the certificate will be shipped to you approximately 30-days after completion of the class. If you have not received your certificate after 30-days, please contact us.

Receipts are automatically emailed to you after you make a purchase. If you do not receive the email receipt, please check your spam or junk folder. You can also view all of your orders on your My Account page.

Online, on-demand course access expiration varies based on course. If you have questions about a specific course, please contact us at training@utilityanalytics.com.

Full payment is required prior to attending the training class. All cancellations must be made in writing to Training@UtilityAnalytics.com. You may cancel without penalty up to 5 weeks prior to the scheduled date, after which a $150 cancellation fee will be charged. You may transfer 100% of the registration to another training class on a different date without penalty up to 5 weeks prior to the scheduled date, after which a $150 transfer fee will be charged. You may transfer your registration to another person up to one week prior to the scheduled date for in-person classes or up to 24 hours prior to the scheduled date for virtual classes. No-shows and cancellations made on or after the scheduled training date will be charged the full class rate. All credit card refunds will be issued to the same credit card used during the original registration process.

If you forgot your password, you can reset it here: training.utilityanalytics.com/my-account/lost-password/ 

Yes! Save more when you register more people:

• 5–9 tickets: 5% off
• 10–14 tickets: 10% off
• 15–19 tickets: 15% off
• 20+ tickets: 20% off

Discounts are applied automatically at checkout on virtual classroom courses based on quantity.

Contact UAI for more information on our group discounts.

Yes. Payment must be received prior to the start of the training course. If payment is not received by the training course date, the registration fee must be guaranteed on a credit card until proof of payment is provided. You can pay for your class registration by credit card or invoice. Make check payable to Endeavor Business Media/UAI Training.

For registration inquiries, please contact UAI at training@utilityanalytics.com.